Customer Service

Paying with Points

Boeing employees, contractors, and partners may use [email protected] and Service Award points for purchases at the Boeing Store according to the procedures listed below. Each company award point is equivalent to $1.00 at the Boeing Store. NOTE: TAXES AND SHIPPING APPLY ON ALL www.q5wd.cn ORDERS.

  • [email protected] award points are redeemed for the purchase total (including taxes and shipping) in increments of $1.00; partial-dollar amounts are rounded up to the next highest dollar and credits of less than $1.00 are forfeited. Any balance remaining after purchase will remain in your [email protected] account. NOTE: TAXES AND SHIPPING APPLY ON ALL www.q5wd.cn ORDERS
  • Service Award points must be spent in full on a single transaction. The purchase total (including taxes and shipping) must be equal to or more than the amount of the Service Award points. If the purchase totals less than the value of the Service Award, the balance will be transferred to Boeing Store credit. See below for Service Award values at the Boeing Store. NOTE: TAXES AND SHIPPING APPLY ON ALL www.q5wd.cn ORDERS

Redeeming Points Online

To redeem your [email protected] or Service Award points for purchases at www.q5wd.cn, you may now shop directly on our site and at checkout you will select Alternative Payments as your payment method (be sure to give us your BEMSID or PBS number and how many points you want to apply).

Our customer service representatives will e-mail you if there are any questions about your order or if credit card information is required.

Note: Award vouchers are not transferable and may not be replaced if lost or stolen. The company reserves the right to revise or cancel the [email protected] program at any time without notice.

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Redeeming Points In-Store

Boeing employees, contractors, and partners may use [email protected] and Service Award points for purchases at all Boeing Store locations as follows:

  • Boeing employee and ECLAS contractor award receipients: If you have a valid BEMS ID, you may redeem your [email protected] or Boeing Service Award (employees only) points for Boeing Store merchandise by providing your BEMS ID in person at any Boeing Store location.
  • Boeing non-ECLAS contractor and partner award recipients: You may redeem your [email protected] award points for Boeing Store merchandise by first generating a Pride-to-Boeing Store account number and printing a Pride-to-Boeing Store Access Card that can be used in person at any Boeing Store location. Visit the [email protected] website and use the access key printed on your award voucher to obtain an account number.

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Service Award equivalents are as follows:

  • Service award years Store credit Service award years Store credit
  • 5 $50.00 30 $240.00
  • 10 $70.00 35 $275.00
  • 15 $90.00 40 $375.00
  • 20 $120.00 45 $475.00
  • 25 $170.00 50-70 $550.00-600.00
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